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This authoritative handbook by Michael Armstrong (2nd Edition, 2009) offers a comprehensive guide to effective management and leadership, emphasizing practical tools and insights for driving results in organisations goodreads.com . It’s structured into six core sections covering: The practice of management – clarifying the distinct yet complementary roles of management and leadership slideshare.net Approaches to management – exploring planning, strategic thinking, performance systems, and business decision-making goodreads.com Understanding organizations – addressing structure, culture, and internal processes . Delivering change – offering frameworks for change management and adapting organizational practices. Enhancing customer relations – detailing ways to elevate service standards and satisfaction. Enabling continuous improvement – presenting tools for ongoing organizational learning and development

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245: $a: Armstrong’s Handbook of Management and Leadership: A Guide to Managing for Results
245: $b:
082: $a:
100: $a: Michael Armstrong
650: $a: Management fundamentals
250: $a: 2nd Edition
440: $v:
250: $b: Kogan Page Limited
250: $c: 2009
020: $a: 978-0-7494-5417-3
300: $a: 276