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A comprehensive report by a distinguished Academy panel chaired by William G. Hamm (with members including Virginia T. Betts, Dennis M. Duffy, Frank A. Fairbanks, Thomas L. Garthwaite, Donald F. Kettl, Bernard D. Rostker, and Daniel L. Skoler), commissioned by the U.S. Congress and the Department of Veterans Affairs. Published in October 2008, this report assesses the management and organizational challenges facing the VA, offering practical, veteran-centered solutions to improve coordination between Health and Benefits administrations. It outlines a “no-wrong-door” policy and calls for sustained leadership, performance-driven management, and improved communication to ensure a seamless transition and better outcomes for veterans :contentReference[oaicite:1]{index=1}.

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