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Keki Bhote presents a comprehensive system for implementing Six Sigma principles beyond traditional quality management to achieve total business excellence. The book combines strategic insights with practical tools to improve processes, enhance customer satisfaction, and drive organizational performance. Bhote emphasizes a holistic approach, integrating leadership, culture, and continuous improvement methodologies. Designed for managers, executives, and quality professionals, it provides actionable guidance for embedding Six Sigma into corporate strategy and daily operations.
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Publisher: McGraw Hill
Publishing Year: 2003
ISBN: 9780071412057
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