Welcome to IOU Digital Library

This book offers a comprehensive guide to leveraging conversations and online interactions as valuable sources of business information. It provides best practices, tools, and techniques for creating effective knowledge management systems that capture and utilize the knowledge exchanged within organizations. The authors, experts in online communities, discuss strategies for developing knowledge networks, selecting appropriate tools for peer-to-peer interactions, integrating with existing systems, and fostering a culture of participation. The companion website includes templates, checklists, a discussion board, and software links to support implementation.

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245: $a: Building the Knowledge Management Network
245: $b:
082: $a:
100: $a: Cliff Figallo & Nancy Rhine
650: $a: Knowledge Management
250: $a:
440: $v:
250: $b: Wiley
250: $c: 2002
020: $a: 9780471215493
300: $a: 371